Salesforce Certification - Administrator & App Builder Course

Salesforce Training FAQs

• What is Salesforce?

  Salesforce is one of the most popular cloud-based customer relationship management (CRM) tools used to automate sales, customer service, and digital marketing activities. It was founded in March 1999, by Marc Benioff and has its headquarters at San Francisco. Salesforce enables people in the sales role to track their sales, reach out to customers to solve sales queries, and companies to manage cases and tasks.

  Salesforce is used in nearly every industry and countless companies today, and its reach continues to expand. It dominates because the Customer Relationship Management (CRM) technology is some of the most advanced in the world and the cloud computing model makes it affordable and scalable. In May 2018, IDC named Salesforce #1 in CRM, sales applications, customer service applications, and marketing applications. In 2017, the company increased its market share by more percentage points than all other top CRM providers combined. 

  The continued growth of Salesforce also drives a strong demand for Salesforce professionals. In 2017, Indeed carried out an analysis of the best jobs in the U.S., and Salesforce jobs ranked high on that list, with Salesforce Administrator at #4 and Salesforce Developer at #6.

  Salesforce ranked #1 on Fortune Magazine’s list of 100 Best Companies to Work For in 2018, but a job in Salesforce doesn’t mean a job with Salesforce. The so-called Salesforce Economy is expected to create 3.3 million new jobs by 2023. And these are high-paying jobs. According to Indeed, the average salary for a Salesforce Administrator in 2018 is $85,000, with some positions paying more and some less. A Salesforce Developer in the U.S. can expect to make an average $112,000 annually.

• What is LVC? Is it classroom training?

  LVC or Live Virtual Classroom training for Salesforce is a live training conducted online via live streaming of a class. LVC is run by a Salesforce certified trainer with over 10 years of work experience that you can interact with during the sessions. In our Salesforce online training, you can raise questions or start discussions at any point during a class session. Moreover, the global audience in attendance can enrich your learning experience and career. Sessions attended by you and your classmates will be recorded and you will receive unlimited access to them for your own future reference. 

• What tools do I need to attend the training sessions?

  The tools you’ll need to attend Salesforce training are:

  • Windows: Windows XP SP3 or higher
  • Mac: OSX 10.6 or higher
  • Internet speed: Preferably 512 Kbps or higher
  • Headset, speakers, and microphone: You’ll need headphones or speakers to hear instructions clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

• Are the Salesforce training and Salesforce course material effective?

  Yes, Our Salesforce training course is designed to guarantee you’ll pass both the exams on your first attempt. With a hands-on learning approach, the training not only gives you the confidence to pass the exams but also helps you retain knowledge beyond the exams.

• What is Salesforce used for?

  Salesforce is the world’s leading customer relationship management (CRM) platform that works on cloud technology model software as a service (SaaS). Salesforce offers a variety of software solutions and a platform for users to develop and distribute custom apps or tools. It helps organizations to integrate all their services viz marketing, sales, commerce, service, and IT teams work as one from anywhere. One can use the salesforce platform to engage customers with relevant digital marketing campaigns. Our salesforce course helps you learn the Salesforce platform and its offering in detail.

• Can I cancel my enrollment? Will I get a refund?

  Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, view our Refund Policy.
   

• Who are the instructors and how are they selected?

  All of our highly-qualified CS-Salesforce Administrator and App Builder trainers are Salesforce certified, with more than 15 years of experience in training and working professionally in the field. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation and live training demonstration before they are certified to train for us. We also ensure that only those trainers who maintain a high alumni rating continue to train for us.

• What is Global Teaching Assistance?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

• What is covered under the 24/7 Support promise?

  We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

   

• I’d like to learn more about this training program. Whom should I contact?

  Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be happy to give you more details.

• Is the Salesforce course difficult to learn?

  The instructors for this Salesforce course are highly qualified and have rich teaching experience. They are aware of the varying learner needs and explain all the concepts in an easy-to-understand manner. So, learners do not find the curriculum difficult.

• Is Salesforce Administrator a good career option?

  As Salesforce adoption continues to grow among companies worldwide, the demand for Salesforce administrators has also increased. Research by Salesforce found a whopping 400% annual growth rate for admins and an average starting salary of $79K annually in the US. A Salesforce certification can further improve the career prospects of people who enjoy using the latest technology.

• How do beginners learn about Salesforce?

  Salesforce is a user-friendly tool and beginners can easily get familiar with its features and functionality. Those who are considering a career in Salesforce can enroll in our Salesforce training and achieve its certifications to demonstrate their skills.

• Is a Salesforce certification worth it?

  Salesforce is the world’s leading CRM solution used by companies across business verticals to get a single, shared view of every customer. This has led to an increased demand for professionals skilled in Salesforce. By achieving a Salesforce certification, you can command high salaries even at entry-level positions. Our Salesforce training is all you need to get started on this promising career path.

• What are the job roles available after getting a Salesforce certification?

  A Salesforce certification can open your doors to a number of job opportunities available in the market. You can explore your career as an administrator, app builder, platform developer, technical architect, business analyst, or consultant with various role-based Salesforce certifications.

• What does a Salesforce administrator do?

  Salesforce administrators primarily ensure that an organization is using the CRM software to its fullest potential. They automate complex business processes, train users on Salesforce, create reports and dashboards, and bridge the gap between business requirements and technology. Our Salesforce certification can help you gain the right skills required to handle all these responsibilities.

• What skills should a Salesforce Administrator possess?

  A Salesforce administrator is expected to have a number of skills including thorough knowledge of the Salesforce platform, business process, data management, process automation, system configuration, and formulas and validation. They must be capable of responding to business requirements and performing administrative functions using different Salesforce features. A Salesforce certification can impart you all these skills in a short time.

• What industries use Salesforce most?

  Customer relationship management is something that companies of every industry require. Salesforce is beneficial for a number of industrial sectors like manufacturing, financial services, automotive, higher education, retail, and media. Enroll in our Salesforce course today and step into any industry of your choice.

• Which companies hire Salesforce Administrators?

  More than 150,000 companies including big and small are using Salesforce for a variety of services. Some prominent ones include IBM, Paypal, NBC, AT&T, 3M, ABB, Adidas, AWS, American Express, and so on. Our salesforce certification is one of the best ways to enter this aspiring field and pave your way as a Salesforce administrator.

• What book do you suggest reading for Salesforce?

  Our salesforce training is the best way for you to acquire all the knowledge and skills at your own pace. The curriculum is designed considering the latest trends and techniques in the Salesforce space. However, if you are looking for some books for reference, here are a few picks

  • Salesforce for Beginners, A step-by-step guide to creating, managing, and automating sales and marketing processes - Sharif Shaalan
  • Salesforce For Dummies - Liz Kao
  • Salesforce CRM - The Definitive Admin Handbook -Paul Goodey 
     

• What is the pay scale of Salesforce Professional across the world?

  Salesforce certification is highly desirable and valued in all organizations worldwide. It helps you grow in your career and improve your earning potential substantially. Here is a list of annual salaries (average) for salesforce administrators in some of the popular countries:

  • India - INR 488,455
  • The US - $68,751 
  • The UK - £33,338 
  • Australia - AU$76,770
  • Canada - C$64,626

• How can you maintain your knowledge?

  You will have to learn a great deal to conquer the entry-level exams of Salesforce as part of the Salesforce certification process, but the battle isn’t over at the first hurdle. Because the Salesforce platform is ever-changing and evolving, you will also have to keep up with all the latest changes to maintain your certification.
   
  Salesforce does this in the form of Maintenance Exams. These exams come out three times a year in line with Salesforce product releases (Spring, Summer, Winter). They test your knowledge on the upcoming features and changes to ensure that you can impart this knowledge on to your team members, users, and/or customers, as well as apply it to your own work.