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ITIL® 4 Foundation - New ITIL® 4 Foundation - New ITIL® 4 Foundation - New
World’s #1 Online Bootcamp Course Overview ITIL<sup>®</sup> 4 Foundation - New
Training Options Self-Paced Learning
num_of_days days of access to high-quality, self-paced learning content designed by industry experts
online Bootcamp Everything in Self-Paced Learning, plus 90 days of flexible access to online classes
num_of_days days of access to high-quality, self-paced learning content designed by industry experts
1st Apr: Weekend Class
10th Apr: Weekday Class
Course Curriculum Course Content ITIL® 4 Foundation - New Preview Lesson 01 - Course Introduction 08:02 Preview 1.01 Course Introduction 08:02 Lesson 02 - Key Concepts of Service Management 18:01 Preview 2.01 Key Concepts of Service Management 00:31 2.02 Service Management 01:39 2.03 Stakeholders of Service Management 01:25 2.04 Service Consumer Roles 02:22 2.05 Products and Services 00:44 2.06 Service Offerings 01:56 2.07 Service Relationships 02:31 2.08 Value Outcomes, Costs, and Risks Service Relationships 02:17 2.09 Risks 01:38 2.10 Utility and Warranty 01:51 2.11 Key Takeaways 01:07 Knowledge Check Lesson 03 - Four Dimensions of Service Management 22:27 Preview 3.01 Four Dimensions of Service Management 00:31 3.02 Dimensions of Service Management 01:21 3.03 Organizations and People 02:33 3.04 Information and Technology 03:10 3.05 Information and Technology Regulations 00:47 3.06 Selecting the Right Technology 01:19 3.07 Factors Influencing Technology 01:07 3.08 Cloud Computing 01:20 3.09 Partners and Suppliers 01:40 3.10 Organization Strategy 02:12 3.11 Value Streams and Processes 02:12 3.12 Processes 01:04 3.13 Factors Affecting Service Providers 02:29 3.14 Key Takeaways 00:42 Knowledge Check Lesson 04 - The ITIL Service Value System 30:08 Preview 4.01 The ITIL Service Value System 00:31 4.02 Service Value System 01:53 4.03 Components of SVS 00:59 4.04 Organizational Silos 02:27 4.05 ITIL Guiding Principles 01:26 4.06 Focus on Value 01:58 4.07 Applying the Principle - Focus on Value 01:14 4.08 Start Where You Are 01:55 4.09 Applying the Principle - Start Where You Area 01:23 4.10 Progress Iteratively with Feedback 01:48 4.11 Applying the Principle - Progress Iteratively with Feedback 00:59 4.12 Collaborate and Promote Visibility 02:00 4.13 Applying the Principle - Collaborate and Promote Visibility 01:02 4.14 Think and Work Holistically 00:29 4.15 Applying the Principle - Think and Work Holistically 01:17 4.16 Keep It Simple and Practical 00:46 4.17 Applying the Principle - Keep It Simple and Practical 01:08 4.18 Optimize and Automate 01:49 4.19 Applying the Principle - Optimize and Automate 01:41 4.20 Principle Interaction 02:48 4.21 Key Takeaways 00:35 knowledge Check Lesson 05 - The Service Value Chain 12:39 Preview 5.01 The Service Value Chain 00:35 5.02 The Service Value Chain Overview 01:07 5.03 Plan Activity 01:15 5.04 Improve Activity 01:09 5.05 Engage Activity 02:02 5.06 Design and Transition Activity 01:14 5.07 Obtain or Build Activity 01:23 5.08 Deliver and Support Activity 01:22 5.09 Service Value Streams 01:11 5.10 Key Takeaways 01:21 Knowledge Check Lesson 06 - ITIL Management Practices 52:03 Preview 6.01 ITIL Management Practices 00:42 6.02 Continual Improvement 02:55 6.03 Information Security Management 02:50 6.04 Relationship Management 02:29 6.05 Supplier Management 04:15 6.06 Supplier Management Activities 02:16 6.07 Change Enablement 03:08 6.08 Incident Management 02:23 6.09 IT Asset Management 03:22 6.10 IT Asset Management Activities 02:16 6.11 Monitoring and Event Management 02:24 6.12 Problem Management 03:52 6.13 Release Management 02:28 6.14 Service Configuration Management 02:30 6.15 Service Desk 03:33 6.16 Service Level Management 03:21 6.17 Service Request Management 03:11 6.18 Deployment Management 02:32 6.19 ITIL Terms 00:53 6.20 Key Takeaways 00:43 Knowledge Check Why Online Bootcamp Develop skills for real career growth Cutting-edge curriculum designed in guidance with industry and academia to develop job-ready skillsLearn from experts active in their field, not out-of-touch trainers Leading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.Learn by working on real-world problems Capstone projects involving real world data sets with virtual labs for hands-on learningStructured guidance ensuring learning never stops 24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts
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